Frequently Asked Questions

No, you can book directly with us without a GP referral. Simply call us or go online and choose your treatment, pick a time that suits you, and we'll take care of the rest. The only exception is if you're using private medical insurance to fund your treatment, in which case you'll need to contact your insurer first to obtain an authorisation code before your appointment. This is a quick and straightforward process, and your insurer will guide you through it. If you're unsure whether you need one or have any questions about using your insurance with us, just give us a call and our team will be happy to help.

Great news! We are approved by all major health insurers, including BUPA, AXA, Aviva, Vitality, Cigna, WPA, Simply Health, Medicash and many more. Before your first appointment, you'll need to contact your insurer directly to let them know you'd like to be seen at Bodylogics and to obtain an authorisation code for your treatment. This is usually a quick phone call, and your insurer will confirm what is and isn't covered under your policy.

Once you have your authorisation, please make sure you have the following details ready when you book with us:

• Your membership number
• Your authorisation code
• Details of where the policy is held (usually your home address)

Our team will handle everything else from there. If you're unsure about any part of the process, or you'd like to check that we're recognised by your specific insurer before you call them, just get in touch and we'll point you in the right direction.

Booking with us is easy. You have three options:

• Call us, speak directly with our friendly patient care team on 020 3903 8222, Monday to Friday 9am–5pm and Saturday 9am–2pm. We’re always happy to help you find the right therapist and the right time.
• Book online, head to our online booking portal where you can browse availability across all four of our North London clinics and secure your appointment instantly, at any time of day.
• Chat with us online, our intelligent virtual assistant is available on our website around the clock. Whether you want to book, reschedule or cancel an appointment, check availability, or simply ask a question, it’s quick, easy and available whenever you are.

Whether you're booking for the first time or returning for a follow-up, we'll make sure the process is as smooth as possible. If you're unsure which treatment or therapist is right for you, just give us a call and we'll guide you through it.

We understand that pain doesn't always wait, and neither should you. Where possible, we will always do our best to see you on the same day you get in touch, because getting you the help you need quickly is just as important to us as the treatment itself.

Same-day and urgent appointment availability varies depending on demand across our four clinics at any given time, so the best thing to do is call us or chat with us online as early in the day as possible. Our team will check availability across all of our North London locations and do everything they can to find you the earliest possible slot.

If a same-day appointment isn't available, we'll always be transparent about wait times and work with you to find the next best option, because leaving you without an answer is never something we're comfortable with.

Your first appointment at Bodylogics is about much more than just treatment, it's about giving you complete clarity on your condition and total confidence in your recovery. Every new patient receives our Bodylogics Promise, which means that by the end of your first session, you will always leave with four things:

• A clear diagnosis, a thorough assessment of your condition so you know exactly what you're dealing with, explained in plain, straightforward language.
• An understanding of how it happened, because understanding the root cause of your problem is just as important as treating it. We'll explain what led to your condition so you're never left wondering why.
• An expected timeframe for recovery, no vague answers, no false promises. We'll give you an honest and realistic picture of your recovery journey so you can plan ahead with confidence.
• A clear treatment plan, a structured, personalised plan of action so you know precisely what happens next and what we’re working towards together.

We believe that an informed patient is an empowered patient. Walking out of your first appointment knowing exactly where you stand, why you got there, and how we're going to get you better, that's the Bodylogics standard, and it's a promise we make to every single person who walks through our door.

We know that life doesn't always go to plan, and we'll always do our best to accommodate changes where we can. All we ask is that if you need to cancel or reschedule, you give us at least 24 hours' notice on a working day, this gives us the opportunity to offer your slot to another patient who may be waiting for urgent care.

Cancellations or rescheduling requests made within 24 hours of your appointment, or missed appointments without notice, will unfortunately be charged at the full treatment cost. This applies whether you booked online or over the phone, and card details are held on file at the point of booking. If you are being seen through private medical insurance, please be aware that late cancellation charges may not always be covered by your insurer and would remain your responsibility.

We'll always send you a reminder 48 hours before your appointment by email, and again 24 hours before by SMS, so you're never caught off guard.

For full details, please read our complete cancellation policy.

It means exactly what it says, and there are no catches.

We understand that choosing a new clinic takes courage, especially when you're in pain and have perhaps already tried other avenues without the results you were hoping for. That's why we've made it simple: if you don't feel a clear improvement or don't feel completely confident in your treatment plan after your very first appointment, your next session is completely free of charge. No awkward conversations, no small print, no hoops to jump through.

This guarantee exists because of the four commitments we make to every patient through the Bodylogics Promise, a clear diagnosis, an understanding of how your condition occurred, an honest recovery timeframe, and a structured treatment plan. If we haven't delivered on all four of those things in a way that leaves you feeling informed, supported and confident in your recovery, then we haven't done our job, and that's on us.

At Bodylogics, we take complete ownership of your care. That means we don't just treat you and hope for the best. We stand behind every appointment, every recommendation and every treatment plan we put in place. Your recovery shouldn't feel like a gamble. With us, it's a guarantee.

Book with confidence. Start feeling better today.

It's one of the most common questions we get, and it's exactly the right one to ask. At Bodylogics, we believe in getting you better as quickly as possible, not keeping you coming back unnecessarily. So we'll always give you an honest answer, even if that answer is fewer sessions than you might expect.

While every patient and every condition is different, the majority of issues we treat resolve within 4 to 5 sessions. Many of our patients notice a significant improvement after just one or two. That's not an accident, it's the result of taking the time at your very first appointment to identify the root cause of your problem rather than simply treating the symptoms in front of us. When you understand exactly what's wrong and why, treatment becomes far more focused and far more effective.

From your first session, you'll leave with a clear treatment plan that includes an honest estimate of how many appointments we believe you'll need and why. We'll never recommend sessions you don't need, and we'll never keep you on a programme longer than is genuinely necessary. If two sessions gets you where you need to be, two sessions is what we'll recommend.

And if your condition is more complex and requires a longer recovery plan, we'll tell you that too, clearly, honestly, and with a full explanation of every step along the way. Because keeping you informed and in control of your own recovery is just as important to us as the treatment itself.

At Bodylogics, transparency isn't just something we talk about. It's something we practise at every appointment, with every patient, every single time.