Cancellation Policy

We know that life doesn’t always go to plan, and we’ll always do our best to accommodate changes where we can. This policy explains what we ask of you if you need to cancel or reschedule.

Notice Period

If you need to cancel or reschedule, please give us at least 24 hours’ notice on a working day. This gives us the opportunity to offer your slot to another patient who may be waiting for urgent care.

Late Cancellations & Missed Appointments

Cancellations or rescheduling requests made within 24 hours of your appointment, or missed appointments without notice, will be charged at the full treatment cost. This applies whether you booked online or over the phone, and card details are held on file at the point of booking.

Private Medical Insurance

If you are being seen through private medical insurance, please be aware that late-cancellation charges may not always be covered by your insurer and would remain your responsibility.

Appointment Reminders

We’ll always send you a reminder 48 hours before your appointment by email, and again 24 hours before by SMS, so you’re never caught off guard.

Questions?

If anything about this policy is unclear, please get in touch, we’re always happy to help.