Appointment Cancellation/No Show Policy
Our goal is to provide quality individualised care in a timely manner. “No Shows” and late cancellations inconvenience those individuals who are in need of medical treatment. We would like to remind you of our clinic policy regarding missed appointments.
Cancellation of an Appointment
In order to be respectful of the needs of other patients, please call Bodylogics promptly if you need to cancel or reschedule your appointment. We require that you call twenty-four (24) hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to receive care in a timely manner.
As a courtesy, we will email and text you forty-eight (48) hours in advance to confirm your appointment. If you are not able to keep your appointment, we will be happy to reschedule it for you. Please do give us 24 hour advance notice to cancel or reschedule.
If booking online, please note that there is a cancellation charge of 7.25% if clients require a refund. This is to cover costs of admin charges which are charged by our external business accounts. Any bookings which are rescheduled will not be charged this fee.
No Show Policy
A “No Show” is someone who is not present at the time of their scheduled appointment and has not provided adequate notification. We understand that emergencies may occur, however, when you do not call to cancel an appointment, you are preventing another patient from getting much needed treatment.
Charge for Late Cancellations and No Show’s
Failure to give 24 hour advance cancellation or being a “No Show” will result in a non-refundable administrative charge of the full cost of treatment.
This fee will not be covered by your insurance company. If you have any questions regarding this policy, please ask our staff and we will be glad to clarify your questions. We thank you in advance for your cooperation and understanding.
By booking with Bodylogics you are doing so on the understanding that you have read our cancellation policy.